To obtain warranty service for B-52 products, contact B-52 Customer Service at 1-800-344-4384 to obtain a Repair Authorization number. You will need to provide your model name/number and serial number, and will probably be requested to fax a copy of your purchase receipt to them.
Once you have this Repair Authorization, bring the unit and your purchase receipt to us.
If you are shipping the unit to us, please print the Service Order Form.
Fill in the information requested on the form and enclose it along with a good
copy of the purchase receipt in an envelope. Tape it securely (cover it with
clear shipping tape!) to the outside of the carton near the shipping label.
Please read the notes on safely packaging your amplifier.
CALL US to let us know it's coming.
Warranty repairs may incur certain costs to the owner such as parts shipping expenses or bench test fees if the problem cannot be verified under test. Speakers will be inspected for evidence of excessive power or other abuse before warranty allowance is made. Note that the B-52 warranty specifically excludes coverage for speaker damage due to a burnt voice coil. Speaker failure must be due to a manufacturing defect in order for the failure to be covered under warranty. Tubes and speakers may have a shorter warranty than the circuit boards. Please read the FAQ and your equipment warranty.
For post-warranty service, simply bring the unit to us. See the FAQ for more information, or give us a call if you have other questions .
B-52 website links:
B-52 Guitar Amplifier Warranty Statement
B-52 Pro Audio warranty statement
B-52 Professional / E.T.I. Sound Systems, INC.
3383 Gage Ave, Huntington Park,
CA, 90255
Telephone: 323-277-4100
Toll free: 1-800-344-4384