To obtain in-warranty service for your Egnater product, you must provide your purchase receipt (preferably the original).
FIRST, call Egnater at 1-877-EGNATER to obtain a Repair Authorization number.
You will need to provide your model name/number and serial number, and will
probably be requested to fax a copy of your purchase receipt to them.
Bring that number with you along with your purchase receipt when you bring the
unit to us for service.
If you are shipping the unit to us, please print the Service Order Form.
Fill in the information requested on the form and enclose it along with a good
copy of the purchase receipt in an envelope. Tape it securely (cover it with
clear shipping tape!) to the outside of the carton near the shipping label.
Please read the notes on safely packaging your amplifier.
CALL US to let us know it's coming.
Warranty repairs may incur certain costs to the owner such as parts shipping expenses or bench test fees if the problem cannot be verified under test. Tubes and speakers may have a shorter warranty than the circuit boards. Please read the FAQ and your equipment warranty.
For post-warranty service, simply bring the unit to us. See the FAQ for more information, or call us if you have other questions .
Egnater website links:
Egnater main page: www.egnateramps.com
WARNING: Do NOT attempt to visit the site "www.egnater.com" . That site is not controlled by Egnater amplification and is reported by major antivirus organizations to contain malware and browser exploits. If you visit that site you may experience damage to your computer or worse.