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Contact Mackie Customer Support FIRST before sending us Mackie equipment for warranty repair.
Loud Technologies has modified their warranty service policies to allow users to bring their large speaker products such as the SWA-1501, SR-1530 and similar products to us for repair.
For smaller products such as amplifiers, mixers and small speakers, you must contact Loud Technologies customer support. See their support page at http://www.mackie.com/support/index.php for more information on warranty service.
To obtain warranty service for Mackie large format products, you must provide your original purchase receipt or a good copy.
For in-warranty or post-warranty service, please print the Service Order Form. Fill in the information requested on the form and send or take it to the service center.
Warranty repairs may incur certain costs to the owner such as parts shipping expenses or bench test fees if the problem cannot be verified under test. Tubes and speakers may have a shorter warranty than the circuit boards. Please read the FAQ and your equipment warranty.
We can still provide non-warranty repair service for all Mackie products.
The main Mackie home page is at: http://www.mackie.com