On-site service

Generally, we prefer that the defective equipment be brought to us for repair.  Even the exorbitant rate we charge for field service calls does not really cover the costs of travel time and other considerations for us.  In addition, we may need to make additional trips to complete the repair.  All these factors generally make an on-site service call an expensive proposition.  If you can identify which component in the system is the cause of the failure and can remove it and bring it to us, you will be more likely to have a cost-effective repair.

However, there are times when the cause of the problems may not be obvious or when the entire system needs optimization.  In these cases, arrangements can be made for service where the equipment is located. Service calls should be scheduled at least one day in advance, and  payment arrangements should be made at the time of scheduling.  The optimum method would be for you to provide us with credit card information at that time.  Service call billing is in 1/4 hour increments, with a 1 hour minimum. Billing time begins at arrival on-site and ends at time of departure. Mileage is based on round-trip travel, and includes all travel required to complete the repair.