Service terms and policies

Business Hours:

•  Monday - Friday, 10AM - 6PM
•  Please call before bringing or picking up equipment.

Labor rates:

·        Routine service: $80.00 / hour

·        Priority service: $120.00 / hour (Inspection & preliminary diagnosis within 1 business day)
- Parts overnight freight service charges will be billed to customer.

• Estimates:
  - Diagnostic time is billed at appropriate rate if estimate is declined. (typically ½ - 1 hr.) 
  - If estimate is approved, diagnostic time is included as part of the repair charge.
   
• On-Site Service: $160.00/hr;  Mileage $1.00 per mile (round trip)  More Details

Payment terms:

• Payment due upon completion of repairs before delivery.
• Payment accepted: Cash, Master Card, Visa, or Check with proper ID.
• Checks returned unpaid for any reason will incur a $25.00 fee.
• Certain types of repairs may require a payment guarantee by credit card authorization.
  - Approval of estimates greater than $150.00
  - Rack mount amplifiers.
  - Low value items

Warranty repair requirements:

• A copy of the valid purchase receipt for the equipment is required.
• Warranty status of purchases from Musician’s Friend Clearance Center are subject to verification.
  - Alteration of purchase receipt may invalidate a warranty claim.
• Failure must be due to manufacturing defect in order to be covered under warranty.
        Physical damage, shipping damage, and abuse are not covered by warranty
• Speakers will be inspected for evidence of damage due to excessive power before warranty repair is considered.
• Warranty may be voided if improper attempts at repair are evident.
• Vacuum tubes and associated labor are not usually covered beyond 90 days after purchase.
       Standard labor and parts rates will be charged in such instances.

• Shipping expenses for parts and warranty part return may not be covered under warranty and may be charged to the owner.
• If symptoms cannot be duplicated or if a warranty claim cannot be filed for any of the above reasons, a bench fee will be charged to the owner.

Service  warranty:

• Parts that we install are warranted for 30 days from date delivered. No other warranty is expressed or implied.

Completed product pickup:

• Owner will be notified by telephone when equipment is repaired and ready for pickup.
• Claim card or valid ID must be presented to pick up equipment.
• After 10 days from notification, equipment not picked up will incur a Storage Charge of $5.00 per day.
• Equipment not picked up and paid for within 30 days of notification may be declared abandoned and sold to recover repair charges.