Service terms and policies

Business Hours:

•  Monday - Friday, 10AM - 6PM

Location:  Map

Services

• Routine repair service - leave it with us and we will service it in the order it came in.
• Priority service - Inspection & preliminary diagnosis within 1 business day for an additional fee 
  - Expedited parts delivery, if requested, will be added to invoice
  - Completion cannot be guaranteed by any specific date, although all reasonable effort will be made to do so
• On-Site Service -   Round trip mileage additional
• Estimates
  - If estimate is approved, diagnostic time is included as part of the repair charge.
  - If estimate is declined, diagnostic time is billed at appropriate rate. (typically ½ - 1 hr.)  (About Estimates)
• Call for labor rate details

 Payment terms:

• Credit card or advance deposit is required when equipment is left for service.  
  (Credit card will be authorized but account will not be charged until service is completed.)
• Payment accepted: Cash, Master Card, Visa, Discover or Check with proper ID.
• Payment of  balance of repair charges due upon completion of repairs before delivery.
• Checks returned for any reason will incur a $25 fee in addition to the original amount.

Warranty repair requirements:

• A copy of the valid purchase receipt for the equipment is required.
• Failure must be due to manufacturing defect in order to be covered under warranty.
        Maintenance issues, Physical damage, shipping damage, and abuse are not covered by warranty
• Speakers will be inspected for evidence of damage due to excessive power before warranty repair is considered.
• Warranty may be voided if improper attempts at repair are evident.
• Vacuum tubes and associated labor are not usually covered beyond 90 days after purchase.
       Standard labor and parts rates will be charged in such instances.

• Shipping expenses for parts and warranty part return may not be covered under warranty and may be charged to the owner.
• If symptoms cannot be duplicated or if a warranty claim cannot be filed for any of the above reasons, a bench fee will be charged to the owner.

Service  warranty:

• Parts that we install are warranted for 30 days from date delivered. No other warranty is expressed or implied.

Completed product pickup:

• Owner will be notified by telephone when equipment is repaired and ready for pickup.
• Claim card or valid ID must be presented to pick up equipment.
• After 10 days from notification, equipment not picked up will incur a Storage Charge of $5.00 per day.
• Equipment not picked up and paid for within 30 days of notification may be declared abandoned and sold to recover repair charges.