Service terms and policies
Business Hours:
- Monday - Friday,
10AM - 6PM
Location:
Map
Services
- Routine repair service - leave it with us and we will service it in
the order it came in.
- Priority service - Inspection & preliminary diagnosis within 1
business day for an additional fee
- Expedited parts delivery, if requested, will be added to invoice
- Completion cannot be guaranteed by any specific date, although all
reasonable effort will be made to do so
- On-Site Service - Round trip mileage additional
- Estimates
- If estimate is approved, diagnostic time is included as part of the
repair charge.
- If estimate is declined, diagnostic time is billed at appropriate rate.
(typically ½ - 1 hr.) (About
Estimates)
- Call for labor rate details
Payment terms:
- Credit card or advance deposit is required when
equipment is left for service.
(Credit card will be authorized but account will not be charged until
service is completed.)
- Payment accepted: Cash, Master Card, Visa, Discover
or Check with proper ID.
- Payment of balance of repair charges due upon
completion of repairs before delivery.
- Checks returned for any reason will incur a $25 fee
in addition to the original amount.
Warranty repair requirements:
- A copy of the valid purchase receipt for the
equipment is required.
- Failure must be due to manufacturing defect in order
to be covered under warranty.
Maintenance issues, Physical damage, shipping
damage, and abuse are not covered by warranty
- Speakers will be inspected for evidence of damage
due to excessive power before warranty repair is considered.
- Warranty may be voided if improper attempts at
repair are evident.
- Vacuum tubes and associated labor are not usually
covered beyond 90 days after purchase.
Standard labor and parts
rates will be charged in such instances.
- Shipping expenses for parts and warranty part return
may not be covered under warranty and may be charged to the owner.
- If symptoms cannot be duplicated or if a warranty
claim cannot be filed for any of the above reasons, a
bench
fee will be charged to the owner.
Service warranty:
- Parts that we install are warranted for 30 days from
date delivered. No other warranty is expressed or implied.
Completed product pickup:
- Owner will be notified by telephone when equipment
is repaired and ready for pickup.
- Claim card or valid ID must be presented to pick up
equipment.
- After 10 days from notification, equipment not
picked up will incur a Storage Charge of $5.00 per day.
- Equipment not picked up and paid for within 30 days
of notification may be declared abandoned and sold to recover repair
charges.